Stores Management

The management of the engineering stores environment is pivotal to the success of any production line. IESA provide stores management services to in excess of 200 client locations across Germany, Ireland and the United Kingdom, providing the expert knowledge and ability to deliver enhanced solutions and additional capacity to the engineering community.

IESA installs best-in-class stores management system at each client location. These policies, processes and procedures are supported through, the industry-leading, proprietary cloud-based software system. Operating in conjunction with SAP, it provides compliance, governance, advanced control and reporting capabilities.

All aspects of stores management delivery are contained within a mutually agreed Service Level Agreement ("SLA") and performance results are readily available.

IESA utilities, such as bar coding and dynamic inventory profiling, assist our stores communities in delivering improved efficiency and accuracy in the goods in-and-out processes together with stores security systems.

Each stores implementation is managed by a dedicated team, effecting a full-scale redesign and restructuring of the stores environment if necessary, increasing efficiency through the installation of new racks and bins, the location, cataloguing, sorting and selection of all products, the installation of bar code infrastructure and the bar coding of all products, the introduction of the cloud-based, management system MyMRO, the implementation of goods return procedures and the quarantining of unidentified inventory for engineering inspection.

All stores envoys and managers are trained in accordance with IESA’s stores management system. Best practice is shared through IESA’s extensive network, producing an organic, self-improving community of experts throughout Germany, Ireland and the UK.

As part of IESA’s end-to-end delivery solution, client's existing stores employees typically transfer to IESA by means of TUPE (Transfers of Undertakings (Protection of Employment)), and as a result pursue enhanced career opportunities as IESA specialise in engineering stores management.

Stores envoy absence due to holiday entitlement is covered by IESA’s national field support resources.

Stores Management Workers
Central Stores Support

IESA stores managers and envoys are supported by IESA's own centralised resources, as well as the technical support functions provided by vendor partners. IESA’s centralised purchasing team provides stock control management and purchase ordering capability to each site, whilst Client Relationship Managers and Executives deliver support on a day-to-day basis in addition to regular on-site assessments, monitoring both compliance and governance with respect to client and IESA policies and procedures. Each client is allocated a Client Relationship Manager ("CRM") who manages the relationship and service delivery, co-ordinating both central and local resource. Monthly meetings with client representatives offer the opportunity to present and review results and develop value added initiatives.

IESA stores envoys facilitate and coordinate the capacity of various vendor partners to provide technical support to all clients for out-of-hours assistance, OEM parts conversion, repair and certification services, training programmes, new products, technical workshops, road shows and efficiency audits.

The IESA stores management service delivers improved results relating to stock accuracy, service delivery, technical support, compliance and governance and as a result represents a vital support function to the engineering community.

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